Returns & Exchanges
At Zigpac, we want you to be fully satisfied with your purchase. If you are not completely happy, we offer a flexible Returns & Exchanges policy to ensure you have a smooth and easy process.
- Returns Policy
- Exchange Policy
- How to Return Your Items
- How to Exchange Your Items
- Refunds
- Contact Us
Returns Policy
If you are not satisfied with your purchase, you can return most items within 30 days of receipt for a full refund or exchange. Items must be unused and in their original condition, with all tags and packaging intact.
Exchange Policy
If you wish to exchange an item, you can do so within 30 days of receiving your order. Items must be in their original condition, and you will be responsible for any additional shipping fees incurred during the exchange process.
How to Return Your Items
To return an item, please follow these simple steps:
- Contact our customer service team at service@zigpac.com to request a return authorization.
- Pack the item securely in its original packaging and include the receipt or proof of purchase.
- Send the item to the address provided by our customer service team.
- Once we receive the item, we will process your refund or exchange.
How to Exchange Your Items
To exchange an item, follow these steps:
- Contact our customer service team at service@zigpac.com to request an exchange authorization.
- Specify the item you would like to exchange and the item you would like to receive in return.
- Send the item to the address provided by our customer service team.
- Once we receive the returned item, we will ship the exchange item to you at no extra charge (except for shipping costs).
Refunds
Refunds will be processed to the original payment method once the returned items have been received and inspected. Please note that it may take up to 14 business days for the refund to appear on your statement, depending on your bank's processing times.
Contact Us
If you have any questions or need assistance with your return or exchange, please contact us at service@zigpac.com.
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