Shipping & Delivery
At Zigpac, we want to ensure your orders are shipped quickly and efficiently, while providing you with all the details you need about shipping times, costs, and options. Here's everything you need to know about our Shipping & Delivery policy.
- Order Processing
- Free Shipping
- Plus Shipping Options
- Countries We Ship To
- Order Tracking
- Shipping Restrictions
- Handling Delays
- Customs, Duties & Taxes
- Undeliverable Packages
- Multiple Shipments
- Shipping Insurance
Order Processing
For in-stock items, orders typically take 1-3 business days to process and leave our warehouse. For customized orders, processing times generally range from 3-15 business days, depending on the product type, quantity, and complexity of the customization. Larger or more intricate orders may require additional time. Shipping costs vary based on the weight, postal code, and selected shipping method.
Free Shipping
For orders with free shipping, delivery typically takes 8-15 business days, depending on the destination country and package weight. Your international shipping options, including free shipping, will be shown at checkout. Customs and import fees may apply to international orders, and these fees are the responsibility of the customer. By law, we cannot lower invoice values or mark orders as gifts. For many low-value items, import taxes may not apply in certain countries.
Plus Shipping Options
For select items, we offer faster shipping options with a plus fee, which will be detailed on the product page. This allows for expedited delivery, and the exact costs and estimated delivery times will be provided at checkout. You can select this option during the checkout process to speed up delivery.
Countries We Ship To
We proudly ship to over 30 countries worldwide! Please note that some regions may have additional shipping restrictions or require more time for delivery.
Order Tracking
Once your order is ready for shipment, you will receive a shipment confirmation email containing tracking details. Most orders ship within 1-3 business days. The email will include the tracking number and a link to the carrier’s tracking page. You can also track your order using 17track.net/en by signing into your account. Orders confirmed after 2 PM PST on a Friday will have tracking available the following Monday.
Shipping Restrictions
We do not ship to PO Boxes or certain remote locations. Shipping availability to your region will be confirmed during the checkout process.
Handling Delays
Delivery times may be affected by factors beyond our control, such as holidays, customs clearance, or natural events. Please allow for extra time in these cases.
Customs, Duties & Taxes
International shipments may be subject to customs duties, taxes, and import fees, which are the responsibility of the customer. These charges vary by country and are based on the value of the order. Please consult your local customs office for more information.
Undeliverable Packages
If a package is undeliverable due to an incorrect address or the customer being unavailable to receive it, the customer may be responsible for any additional shipping fees or re-delivery charges.
Multiple Shipments
If your order contains multiple items, they may ship separately depending on stock availability or customization requirements. You will receive separate shipment notifications for each package if applicable.
Shipping Insurance
We offer optional shipping insurance for added protection during transit. If shipping insurance is not selected, we are not responsible for items lost or damaged in transit.
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